As we continue to grow and improve our customer experience, we have decided to retire our current loyalty program and make way for something new.
Behind the scenes, we are working on an exciting new concept that will bring even more value, inspiration, and benefits to our community across our brand.
WHAT DOES THIS MEAN FOR YOUR EXISTING COINS?
From 15 July 2026, you will no longer earn new loyalty coins with purchases at NOUS SOMMES LABELS.
Your existing loyalty coins remain valid and can still be redeemed until 15 January 2027, both online and in-store.
We encourage you to use your remaining loyalty coins before 15 January 2027, when the current loyalty programme will officially come to an end.
We would like to sincerely thank all members who have been part of our loyalty program over the years.
Your support of NOUS SOMMES LABELS means a lot to us.
This is not goodbye to rewards, it's the beginning of something new. We look forward to sharing more details with you soon.
Stay tuned.
With love,
NOUS SOMMES LABELS
LOYALTY PROGRAM ENDING FAQs
Can I still collect coins?
No. From 15 July 2026, customers will no longer earn new coins from purchases.
Can I still use my existing coins?
Yes. Any loyalty coins you have already collected will remain available and can still be redeemed until 15 January 2027 during the transition period. After this date, any unused loyalty coins will expire, and the current loyalty program will officially end.
Until when can I use my coins?
Existing coins can be redeemed until 15 January 2027. After this date, the current loyalty program will officially close.
Can I combine my coins with other discounts or promotions?
Coins cannot be combined with other discount codes or promotions. If a promotion is running, you may need to choose which benefit you would like to use.
What happens to my coins if I return an item?
If you return an item, coins earned from that purchase will be removed from your account. If you used coins on an order that is returned, the coins will be credited back to your account during the active transition period.
What happens to my membership level?
The current membership levels - Rookie, Friend, Best Friend, and Family - have been discontinued as of 15 July 2026, along with their associated benefits. Your wallet will remain active, and any existing loyalty coins can still be redeemed until 15 January 2027.
Can I transfer my coins to someone else?
No. Coins are personal and cannot be transferred to another account.
Will there be a new loyalty program?
We are working behind the scenes on a new way to reward our community. More details will follow soon.
How do I make use of my earned coins in-store or online?
- Online: Log in to your account before completing your purchase. If you have available loyalty coins, you can redeem them during checkout.
- In-store: Let one of our team members know at the checkout that you would like to redeem your loyalty coins. They will apply your available balance to your purchase.
Please note: From 15 July 2026, no new loyalty coins are earned with purchases. Existing loyalty coins can be redeemed until 15 January 2027. After this date, the current loyalty programme will end.
Will my loyalty coins expire?
Yes. Your existing loyalty coins remain valid until 15 January 2027. We encourage you to redeem them before this date, as any unused loyalty coins will expire when the current loyalty program officially ends on 15 January 2027.
Why didn’t I receive coins for my last purchase?
From 15 July 2026, customers no longer earn new loyalty coins with purchases at NOUS SOMMES LABELS or WE ARE LABELS, as our current loyalty program has been discontinued.
If you already have loyalty coins in your account, you can still redeem them online and in-store until 15 January 2027. After this date, the current loyalty program will officially end.
Do you have any further questions?
Don't hesitate to reach out to our customer service team via support@noussommeslabels.com
